The curtain system is compatible with Google Home, Alexa, SmartThings, and IFTTT and can also be voice-activated. The Quoya Drapery system comes on top of the list because it has plenty of options for connecting it to your smart home setup using either the remote control provided or your phone. Note:Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at. You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet. The following content should help solve some frequently asked questions regarding our refund policy. If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can. Our warehouse accepts returns every two weeks. Note: The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. *A description of the reason for your returnĢ.We will confirm if the package is unopened or not, and will supply a return address to customer.ģ.Customer will then send back the package and device.Ĥ.Customer must then provide a tracking number for their delivery.ĥ.Our processing centre will confirm there are no issues with the return.6.Refund will be processed. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.ĥ.For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.ġ.If you are looking to apply for a return or refund,please email the following information to we will send a confirmation email to you within 3 business days of your request. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.ģ.If your product is unopened you are eligible for a return or refund.ġ.If your product is not faulty and you have already opened your device, we do not offer refund or exchange.Ģ.Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.ģ.If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.Ĥ.Before returning an item, please make sure that you contact our returns team at helps us to make sure your return is received in a safe and timely manner. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App.
AUTOMATIC CURTAIN OPENER MANUAL
Please read the Manual first before you set up and use your product. Malfunction or Serious Product Quality Issues. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.Ģ.
We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. Please inspect your order as soon as you receive it.
AUTOMATIC CURTAIN OPENER FULL
Items directly purchased from be returned in 30-days for a full refund or exchanged under the following circumstances:
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